Zoho Desk Help Center Portal Guide

       

                   

 B.  Go to this link: https://support.consci.com.au/portal/en/home

 

  C.      You will be redirected to the main UI for the Requester.

 

D. Available Modules for Requester.

 i.  Home (Dashboard/Main)

 ii. My Request

           1.      All ticket created

 iii.  Knowledge Base

           1. All Articles release to the public by the agent.

  

    

·         Sign in Tab

Help Center Module

 

  My Area

 

 

 

 A. You can filter out your ticket based on the ticket status, Channel and Priority.

 

                                                       

 B. You can also search Tickets.

User Profile

A. To view profile information, click the View Profile.

 B.After you click the "View Profile", you will be redirected to the Profile Dashboard / User Activity.

 

 C. To update your User Profile, go to Manage Profile.

 

Knowledge Base

The Customer can also view the publish article on the Knowledge Base module.

Not all the Articles can be viewed by the Customer because we can limit the access of the Articles

Community

1. The User can check the latest posts and can create new topic in Community.