Creating a Ticket in Zoho Desk

Creating a Ticket in Zoho Desk

 

  Creating a Ticket in Zoho Desk

I.                 Creation via Email

  1. Login to your email.
  2. Compose an email and send it to help support email address, E.g., "cms_support@consci378.zohodesk.com"

 

 

 

 

  1. The email you sent will be converted to a ticket in the Service Desk.

 

  1. After the creation of the ticket in the Service Desk, you will receive an email notification for Acknowledgement, this means that your email has been successfully converted to a ticket for the agent.

 

Sending Tickets on Help Center

      The Customer can send their ticket on Help Center.

            A.      Send Ticket on My Are Module

      The Customer will need to log in on the Portal and got to My Area Module and click the “Add Ticket” Button.


 

 

     The Ticket form will show.

 



         After finishing the form click “Submit”.

 

 

              B.       Send Ticket even the Customer is not Signed in on Help Center.

      The Customer will need to scroll down on the page and they will see the “Submit Ticket” button.

 



                  The Ticket form will show

 

 

                             After finishing the form click “Submit”.




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